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Current Opening
Sales Support Specialist
Customer Support Specialist
Programmer Analyst III
Sales Support Specialist
Sales Support Specialist needs to be highly motivated. They will work
full-time to assist our sales department and also our clients by phone and
Internet. The following job requirements and job responsibilities are
meant to be a general outline of duties.
Job Requirements:
Customer-focused attitude
Effective communication skills
Excellent Phone etiquette skills
Professional, effective and persuasive presentation skills
Computer Operation Skills, including email, browsers, etc.
Data entry skills and keyboarding skills of 35+wpm
Time management and organizational skills
Self-disciplined, Friendly and Reliable
Also a plus:
Call center experience, especially out-bound calling experience
Prior customer service experience or training
Background in insurance or sales
College level experience
Responsibilities:
Application Recovery: High volume of calls (100 + daily)
Complete Client Data entry with attention to detail
Work proactively with customers, conveying support in a friendly and
courteous manner
Support the Sales Department & act as a liaison with other
department for problem resolution
Provide backup to Sales Department
Develop and enhance sales skills continually
Master and utilize all Allied tools and systems
Our Sales Support Specialist is an important part of our sales team. As a
Sales Support Specialist youll have the opportunity to shape your
career with your skills, experience, ambition, and interests. We have
created an environment that allows you growth in this industry. Youll
be backed by Allieds commitment to our customers. In return we expect
you to meet goals and contributing to premium growth plus adherence to the
highest standards in the industry for customer satisfaction and ethical
behavior.
Customer Service Rep I
Duties:
Answer customer calls - password resets, billing questions, basic company services and prices.
Perform research and order requests for our customers
Review and QA customer reports for accuracy
Process billing
Requirements:
Strong attention to detail.
Strong organizational skills
Strong verbal communication skills
Excellent customer service skills
Ability to handle multiple tasks
Comfortable with Windows/Computers/Internet.
Familiar with MS Office products.
Available weekends or extra hours if needed.
Desired but not required:
2+ years customer service a plus.
Basic Quickbooks familiarity.
Programmer Analyst III
Assignment
Work with business analyst and customers gathering requirements, prototyping
screens, developing application code, productionizing web applications, and
providing on-going support of applications.
Primary Responsibilities
1) Design new web based applications or enhancements to current applications.
2) On-going support requests for existing web applications.
General Qualifications
Degree Preference: Bachelor of Science in MIS, Computer Science or related
field.
Certification Requirement: Microsoft Certified Professional certification
preferred.
Required General Skills
1) Ability to work with minimal direction, taking high level system requirements
and translating those requirements into specific solutions.
2) Interpersonal skills for interaction with IT development, support staff,
project team and customer/wholesaler areas of the company.
Required Technical Skills
4+ years experience in the following...
Microsoft .NET technologies.
MS SQL Server 2000
Visual C++
VB.Net, C#, Java
If you have the skill/experience for this position, please email your
resume to: jobs@hrvault.com
Allied Data Research is an Equal Opportunity Employer
Allied Data Research
PO Box 73
Roseville, CA 95678-0073
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